| • 24 hours a day service 365 days a year |
| • Commitment to on-time-deliveries |
| • Experienced and Dedicated Customer Service Officers in your time zone |
| • Experienced Shipping and Marine Lubricant Customer Service Teams available worldwide |
| • Local Specialist available 24/7 for all vessel delivery, port and pier constraints |
| • Optimization of bulk deliveries for cost savings |
| • Provision for alternate lifting options |
| • Arranging ship visits |
| • Professional handling of emergencies |
| • Commitment to providing diligent notification of extra charges – no surprises on invoices |
| • Problem solving behavior |
| • On-going communication and tailored visits with your onshore Team to develop a mutual understanding and a spirit of partnership |
