Gulf Oil Marine Singapore and China teams made one of the fastest deliveries of lube oil in Shanghai port, supplying lubricants to the customer's vessel in slightly less than 4 hours after order confirmation.
At 9:29hr, 23rd Jun 2016, Gulf Oil Marine’s Singapore team received an urgent delivery assistance from SE Ship Management, requesting gear oil for their cargo vessel, SE Pacifica, at Port Shanghai on the same day. The order was confirmed at 11:12hr and Gulf Oil Marine’s China team delivered the lubricants at 14:00hr, prior to the departure of vessel without any delay to the vessel's schedule.
Mr. Rajesh Verma, Head of Ship Management, SE Ship Management, thanked our teams in Singapore and China for their personalised customer service and their efforts for this outstanding achievement.
We are proud to share his appreciation email:
“I think you made one of the fastest delivery of lube oil in Chinese port after getting few hours of notice for urgent requirement of critical equipment lube oil on 23rd June 2016. Thank you for Jeffery and his team for very personalised customer service and never say “NO” attitude which made it possible to deliver the lube without any delay. Normally it is impossible to supply lubes in Chinese port in such a short notice, where you need 4 working days notice which you made it possible by 4 hrs notice.
Motivated customer service team and great attitude, keep it up!!”
From Mr. Rajesh Verma, Head of Ship Management from SE Ship Management Pte Ltd
Gulf Oil Marine sets another new “Go the Extra Mile” record